NavTool Shipping and Cancellation Policy

Our promise: fast shipping, clear expectations, and a fair 30 minute cancellation window. After 30 minutes your order enters automated processing and cannot be stopped or manually retrieved from the warehouse flow.

How the first 30 minutes work

Minute 0 to 30: Order on hold

Your order is held for 30 minutes so you can make changes or cancel if needed. Use the Cancel Items button in Your Account → Your Orders.

After 30 minutes: Automatic processing

The order is released to our warehouse network. A pick ticket prints, your shipping label is created, and the box is placed on the outbound rack for carrier pickup.

Why it cannot be pulled back

We ship high volume with automated lines. Boxes are sorted onto racks for UPS, USPS, DHL, or FedEx. Finding one package would require stopping the line and checking many boxes by hand, which is not feasible once processing starts.

This balance gives you flexibility without slowing shipments for everyone.

Your order is in processing. All orders have a minimum of 1 and maximum of 14 business/working days of handling time.

Reasons handling can extend toward the upper range include:

  • VIN-specific programming, quality control, or component calibration.
  • Carrier scheduling, peak season volume, or address/security verification.

Shipping costs and methods

Rates are shown at checkout based on weight, dimensions, destination, and service. You pay the final shipping price at checkout.

  • UPS
  • USPS
  • DHL
  • FedEx

Dispatch and transit estimates

  • Dispatch: In-stock orders typically leave quickly after the 30 minute hold. VIN-programmed or custom items may take 1–3 business days to prepare.
  • Domestic transit: Usually 2–7 business days, depending on service and location.
  • International transit: Usually 4–22 business days, depending on carrier and customs.

Address changes and order edits

  • You can edit or cancel within the 30 minute hold.
  • After 30 minutes, changes are not possible because the order is moving through the warehouse.
  • If shipped, a carrier intercept may be requested where available (fees apply, not guaranteed).

PO Boxes and military addresses

  • PO Boxes: USPS only.
  • APO/FPO: USPS only (couriers do not deliver to military addresses).

Out of stock items

If an item is out of stock we will notify you. You may wait for restock or receive a refund for that item. In-stock items in the same order can ship first.

Tracking

When your order is dispatched you will receive a tracking link with live carrier updates.

Damaged, lost, or delayed shipments

  • Damaged in transit: If possible, refuse delivery. If delivered, contact us with photos so we can start a claim.
  • Lost in transit: We’ll work with the carrier. Replacement or refund is issued once the carrier confirms loss.
  • Delivery time exceeded: Contact us and we’ll investigate with the carrier.

Duties and taxes

  • Sales tax: Applied at checkout where required.
  • International duties/taxes: May be due on arrival and vary by country. If duties are refused and the shipment returns, return shipping will be deducted from any refund. Original shipping is not refundable.

Cancellations summary

  • Cancel free within 30 minutes using Your Account → Your Orders.
  • After 30 minutes the order cannot be stopped, pulled, or altered in the warehouse flow.

Returns and warranty

For returns/warranty, see our Return Policy. Refunds are available only when a product is verified not compatible with your vehicle. Warranty exchanges cover defects for the same product in the same vehicle.

Insurance

Parcels are insured for loss and damage up to the limit of the carrier/service selected.

This policy may be updated to improve clarity and service.