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NavTool ("we" and "us") is the operator of (https://www.navtool.com) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Refund policy:

Refund requirements:

New Never Open Box: Last day of return window 14 days after you received your purchase.

The following criteria must be met to qualify for a refund with in 14 calendar days from the date you receive the purchase. If you want to return your purchase, please know that the time period begins the day you receive your product.

    • Only regular priced items may be returned.

    • Product must be unopened. 

    • Product must be never programmed.

    • Product must be in original packaging. 

    • Product must be unused. 

    • Product must not be damaged.

    • Like-new condition.

    Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

    Non-Compatible Products: Last day of return window is 30 days after you received your purchase. (Non-compatible item must be verified via video call while the product is installed in the car)

    The following criteria must be met to qualify for a refund with in 30 calendar days from the date you receive the purchase. If you want to return your non-compatible product, please know that the time period begins the day you receive your product.  (Not compatible item must be verified via video call while the product is installed in the car)

    • Non-compatible item must be verified via video call for compatibility issues while the product is installed in the car. (Non-compatible item must be verified via video call while the product is installed in the car)

    • Non-Compatible product return must be received back to a returns processing center with in 30 calendar days from the date you receive the purchase. After 30 days only warranty exchange. (Non-compatible item must be verified via video call while the product is installed in the car)

    • You must create Support Ticket for all non-compatible products prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

    • Support tickets are issued via video call while the product is installed in the car prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

    • You must fill out Return Merchandise Authorization Form (RMA) prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

    • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

    In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund and return the package back to the customer.

    Nonreturnable Items:

    Final sale and nonreturnable items

    All Final Sale merchandise cannot be returned. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned


    3.2 Warranty Returns

    NavTool will happily honor any valid warranty claims, provided a claim is
    submitted within 14 days of receipt of items.
    Customers will be required to pre-pay the return shipping, however we will
    reimburse you upon successful warranty claim.
    Upon return receipt of items for warranty claim, you can expect NavTool to process
    your warranty claim within 7 days.
    Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

    4. Delivery Terms

    4.1 Transit Time Domestically

    In general, domestic shipments are in transit for 2 - 7 days

    4.2 Transit time Internationally

    Generally, orders shipped internationally are in transit for 4 - 22 days. This
    varies greatly depending on the courier you have selected. We are able to offer
    a more specific estimate when you are choosing your courier at checkout.

    4.3 Dispatch Time

    Orders are usually dispatched within 1-14 business days of payment of order
    Our warehouse operates on Monday - Friday during standard business hours, except
    on national holidays at which time the warehouse will be closed. In these
    instances, we take steps to ensure shipment delays will be kept to a minimum.

    4.4 Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at
    any time before the order has been dispatched.

    4.5 P.O. Box Shipping

    NavTool will ship to P.O. box addresses using postal services only. We are unable
    to offer couriers services to these locations.

    4.6 Military Address Shipping

    We are able to ship to military addresses using USPS. We are unable to offer
    this service using courier services.

    4.7 Items Out Of Stock

    If an item is out of stock, we will wait for the item to be available before
    dispatching your order. Existing items in the order will be reserved while we
    await this item.

    4.8 Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we
    can conduct an investigation.

    5. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.

    6. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.

    7. Duties & Taxes

    7.1 Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the
    website

    7.2 Import Duties & Taxes

    Import duties and taxes for international shipments may be liable to be paid
    upon arrival in destination country. This varies by country, and fdadf encourage
    you to be aware of these potential costs before placing an order with us.
    If you refuse to to pay duties and taxes upon arrival at your destination
    country, the goods will be returned to fdadf at the customers expense, and the
    customer will receive a refund for the value of goods paid, minus the cost of
    the return shipping. The cost of the initial shipping will not be refunded.

    8. Cancellations

    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order
    has already been dispatched, please refer to our refund policy.

    9. Insurance

    Parcels are insured for loss and damage up to the value as stated by the
    courier.

    9.1 Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

    9.2 Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost.

    10. Customer service

    For all customer service enquiries, please email us at customerservice@navtool.com

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