NavTool ("we" and "us") is the operator of (https://www.navtool.com) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Refund policy:

Refund requirements:

New Never Open Box: Last day of return window 14 days after you received your purchase.

The following criteria must be met to qualify for a refund with in 14 calendar days from the date you receive the purchase. If you want to return your purchase, please know that the time period begins the day you receive your product.

• Only regular priced items may be returned.

• Product must be unopened. 

• Product must be never programmed.

• Product must be in original packaging. 

• Product must be unused. 

• Product must not be damaged.

• Like-new condition.

Non-Compatible Products: Last day of return window is 30 days after you received your purchase. (Non-compatible item must be verified via video call while the product is installed in the car)

The following criteria must be met to qualify for a refund with in 30 calendar days from the date you receive the purchase. If you want to return your non-compatible product, please know that the time period begins the day you receive your product.  (Not compatible item must be verified via video call while the product is installed in the car)

• Non-compatible item must be verified via video call for compatibility issues while the product is installed in the car. (Non-compatible item must be verified via video call while the product is installed in the car)

• Non-Compatible product return must be received back to a returns processing center with in 30 calendar days from the date you receive the purchase. After 30 days only warranty exchange. (Non-compatible item must be verified via video call while the product is installed in the car)

• You must create Support Ticket for all non-compatible products prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

• Support tickets are issued via video call while the product is installed in the car prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

• You must fill out Return Merchandise Authorization Form (RMA) prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)

• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund and return the package back to the customer.

Nonreturnable Items:

Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned

3.2 Warranty Returns

NavTool will happily honor any valid warranty claims, provided a claim is
submitted within 14 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect NavTool to process
your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1-14 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping

NavTool will ship to P.O. box addresses using postal services only. We are unable
to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and fdadf encourage
you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to fdadf at the customers expense, and the
customer will receive a refund for the value of goods paid, minus the cost of
the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

1. Order Placement and Cancellation:
When a customer places an order on our website, there is a window of 30 minutes during which they have the flexibility to cancel their order. To do so, they can use the "Cancel Items" button, conveniently located in the "Your Account" section under "Your Orders."

2. Processing Time:
Within the first 30 minutes after an order is placed, it is in a holding phase. During this time, our system allows customers to cancel their orders easily. However, after this initial period, the order transitions to the processing stage.

3. Transition to Warehouse:
Once the order reaches the 30-minute mark, it is sent to one of our multiple warehouses for fulfillment. This transition is crucial for the efficient handling of orders and ensures a timely dispatch of products.

4. Limitation in Manual Location:
Once an order is in the processing stage and sent to the warehouse, the ability to manually locate or intervene in the process is restricted. This is due to the high level of automation in our order fulfillment system, which is designed to expedite the shipping process.

5. Why Packages Cannot be Found Manually:
The automated nature of our warehouse operations is designed to enhance efficiency and reduce processing times. Unfortunately, this means that once an order has been processed and sent for shipping, the specific location of a package cannot be manually identified. The tracking and handling of packages are optimized within our automated system to prevent delays in shipping.

6. Cancel Button Disappearance:
The disappearance of the cancel button after 30 minutes is a critical aspect of our system. Once an order is sent for processing, it is on its way to the warehouse, and we are unable to halt or cancel it manually. This time limitation emphasizes the importance of reviewing orders promptly and making any necessary changes within the initial 30-minute window.

By operating with this time-sensitive policy, we aim to strike a balance between providing customers with a brief cancellation window and ensuring efficient order processing and delivery. We appreciate your understanding and cooperation in adhering to these guidelines for a smoother and faster shipping experience.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at customerservice@navtool.com