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e.g. Acura CL 2002 or NavRGB HA12
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| Sales and Refund Policy of NavTool |
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Thanks for shopping at NavTool. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the NavTool Online Store, or on the phone with the NavTool Contact Center.
As with any shopping experience, there are terms and conditions that apply to transactions at a NavTool Store. The main thing to remember is that by placing an order or making a purchase at a NavTool Store, you agree to the terms set forth below.
Customers can only apply 1(one) discount or gift card per order.
Discounts cannot be combined. Customers can only apply 1(one) discount or gift card per order.
Gift cards cannot be combined.Customers can only apply 1(one) discount or gift card per order.
Discounts and gift cards cannot be combined. Customers can only apply 1(one) discount or gift card per order.
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We fundamentally believe you will be thrilled with the products you purchase from the NavTool Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
Refund policy/Return policy:
We have two sections. Please see the appropriate sections based on the return type:
All NavTool products purchased in the year 2023 have a lifetime product warranty
1. Return the Product For a Refund
2. Return Non-Compatible Interfaces - you must have a video call while the item is installed in the car before it can be returned.
1. Return the Product For a Refund:
The last day of the return window is 14 days after you receive the delivery of your purchase.
The following criteria must be met to qualify for a refund within 14 calendar days from the date you receive the purchase. If you want to return your purchase, please know that the period begins the day you receive your product.
- Only regular priced items may be returned.
- No discounts were applied to the item or order.
- No gift cards were applied to the item or order.
- The product must be unopened.
- The product must never be programmed.
- The product must be in its original packaging.
- The product must be unused.
- The product must not be damaged.
- Like-new condition.
- Restocking fees may apply.
2. Return Non-Compatible Interfaces - you must have a video call while the item is installed in the car before it can be returned:
Not-Compatible Products: Last day of the return window is 30 days after you receive delivery of your purchase. (Non-compatible items must be verified via video call while the product is installed in the car)
Please note if your vehicle has broken or missing equipment, it DOES NOT make NavTool not compatible:
1. Missing or broken radio.
2. Missing or broken navigation.
3. Missing or broken screen.
4. Missing or broken or not equipped auxiliary audio jack, also known as AUX.
The following criteria must be met to qualify for a refund within 30 calendar days from the date you receive the purchase. If you want to return your non-compatible product, please know that the period begins the day you receive your product. (Not compatible item must be verified via video call while the product is installed in the car)
- Non-compatible items must be verified via video call for compatibility issues while the product is installed in the car. (Non-compatible items must be verified via video call while the product is installed in the car)
- Non-Compatible product returns must be received back to a returns processing center within 30 calendar days from the date you receive the purchase. After 30 days, only warranty exchange. (Non-compatible items must be verified via video call while the product is installed in the car)
- You must create a Support Ticket for all non-compatible products before starting a return process. (Non-compatible items must be verified via video call while the product is installed in the car)
- Support tickets are issued via video call while the product is installed in the car before starting a return process. (Non-compatible items must be verified via video call while the product is installed in the car)
- You must fill out Return Merchandise Authorization Form (RMA) before starting a return process. (Non-compatible items must be verified via video call while the product is installed in the car)
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund and return the package back to the customer.
Nonreturnable Items:
Final sale and nonreturnable items
All Final Sale merchandise cannot be returned. Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.
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The purchase and use of a NavTool Product is subject to terms and conditions. In addition, by purchasing an NavTool Product, you expressly acknowledge that:
• Making unauthorized modifications to the software on a NavTool Product violates the NavTool Product software license agreement. Should you be unable to use your NavTool Product due to an unauthorized software modification, its repair will not be covered under the warranty.
• NavTool may, in its sole discretion, refuse or cancel any order and limit order quantity. NavTool may require additional qualifying information prior to accepting or processing any order.
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| With regards to pricing, NavTool reserves the right to change prices for products displayed at/on the NavTool Store at any time, and to correct pricing errors that may inadvertently occur. |
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| Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify NavTool’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The NavTool Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If NavTool cancels an order after you have already been billed, NavTool will refund the billed amount. |
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| Since the actual delivery of your order can be impacted by many events beyond NavTool’s control once it leaves our facilities, NavTool cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. |
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| NavTool offers warehouse pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for warehouse pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. NavTool will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you reminder or two, just in case it slips your mind. If you don’t pick up your order, NavTool may cancel it. |
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| If you select warehouse pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for warehouse pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. NavTool is not responsible for actions taken by the third party once your item(s) have been picked up. |
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| The NavTool Store sells and ships products to end-user customers only. You may not purchase products at the NavTool Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. |
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| The NavTool Store accepts orders from billing addresses within the United States and most U.S. territories. NavTool will not ship products purchased at the NavTool Store to an address outside of the U.S. NavTool products are subject to U.S. and foreign export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. |
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| Given the popularity and/or supply constraints of some of our products, NavTool may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. NavTool reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when NavTool confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, NavTool will cancel the order and refund your purchase price in full. |
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