Return Policy

*Please note: It is the customer's responsibility to read and understand the return policy under federal law. In all 50 states, returns are considered a courtesy and are not mandated by law.*

1. Introduction:

Thank you for choosing NavTool, your trusted source for cutting-edge automotive technology. We value your satisfaction and strive to provide excellent service. Before making a purchase, please carefully read and understand our return policy as outlined below.

2. General Guidelines:

We are a factory-direct company committed to offering our products at the lowest prices possible. All NavTool products purchased in the year 2023 are covered by a lifetime product warranty, ensuring your satisfaction and peace of mind.

3. Product Features and Descriptions:

Customers should be aware that they will only receive features explicitly described in the product description on our website, whether purchasing online or over the phone. It is essential not to expect any features that are not explicitly mentioned. If a feature is not described, customers should not expect it to be present.

4. Lifetime Warranty:

Unless a product is broken, all products are exchangeable under the lifetime warranty. This exchange is limited to the same product in the same vehicle.

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Section 5: Return the Product For a Refund

5.1 Deadline and Criteria:

1. The return window for a refund closes 14 days after receiving your purchase.

2. To qualify for a refund, the following criteria must be met:

• 5.1.1 Only regular-priced items are eligible for return.
• 5.1.2 No discounts or gift cards were applied to the item or order.
• 5.1.3 The product must be unopened, unused, and in its original packaging.
• 5.1.4 The product must never be programmed.
• 5.1.5 The product must be in like-new condition.
• 5.1.6 Restocking fees may apply.
• 5.1.7 Special Orders To Upgrade Existing Interfaces for Apple CarPlay and Android Auto upgrades cannot be canceled once payment is made. These upgrades are prepared and pre-programmed on the day of payment and are non-returnable and non-cancelable.

3. **Important Note: Purchasing a product to replace another product instead of utilizing our warranty exchange process will not grant you the ability to send the product for a refund. Customers are encouraged to follow the warranty procedures for exchanges instead of purchasing a new product.**

5.2 Initiating the Return:

1. If you meet these criteria, you can initiate a return by creating a Support Ticket within the 14-day window.

2. As a courtesy, we can provide a company credit or exchange for another item within 14 days.

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Section 6: Return Non-Compatible Interfaces

6.1 Verification Process:

1. For non-compatible interfaces, a video call must be conducted while the item is installed in the car before it can be returned.

2. The return window for non-compatible products is 30 days from the date of purchase.

6.2 Incompatibility Criteria:

1. The absence or damage of a broken or missing radio does not necessarily make NavTool non-compatible.
2. The absence or damage of a broken or missing navigation system does not necessarily make NavTool non-compatible.
3. The absence or damage of a broken or missing screen does not necessarily make NavTool non-compatible.
4. The absence or damage of a broken, missing, or not equipped auxiliary audio jack (AUX) does not necessarily make NavTool non-compatible.

6.3 Steps for Return:

1. 6.3.1 Initiate a Support Ticket: Before starting the return process, create a Support Ticket for all non-compatible products.

2. 6.3.2 Verify Compatibility: Non-compatible items must be verified via video call while installed in the car.

3. 6.3.3 Return Processing: Non-compatible product returns must be received at the returns processing center within 30 calendar days from the date of purchase. After 30 days, only warranty exchanges are accepted.

4. 6.3.4 RMA Form: Fill out the Return Merchandise Authorization Form (RMA) before starting the return process.

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By adhering to these guidelines, you help us ensure a smooth return process and guarantee your satisfaction with NavTool products. We appreciate your understanding and commitment to our return policy. If you have any questions or concerns, feel free to reach out to our customer support team. Thank you for choosing NavTool.

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