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Refund policy:

Refund requirements:

New Never Open Box: Last day of return window 14 days after you received your purchase.

The following criteria must be met to qualify for a refund with in 14 calendar days from the date you receive the purchase. If you want to return your purchase, please know that the time period begins the day you receive your product.

    • Only regular priced items may be returned.
    • Product must be unopened. 
    • Product must be never programmed.
    • Product must be in original packaging. 
    • Product must be unused. 
    • Product must not be damaged.
    • Like-new condition.

    Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

    Non-Compatible Products: Last day of return window is 30 days after you received your purchase. (Non-compatible item must be verified via video call while the product is installed in the car)

    The following criteria must be met to qualify for a refund with in 30 calendar days from the date you receive the purchase. If you want to return your non-compatible product, please know that the time period begins the day you receive your product.  (Not compatible item must be verified via video call while the product is installed in the car)

    • Non-compatible item must be verified via video call for compatibility issues while the product is installed in the car. (Non-compatible item must be verified via video call while the product is installed in the car)
    • Non-Compatible product return must be received back to a returns processing center with in 30 calendar days from the date you receive the purchase. After 30 days only warranty exchange. (Non-compatible item must be verified via video call while the product is installed in the car)
    • You must create Support Ticket for all non-compatible products prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)
    • Support tickets are issued via video call while the product is installed in the car prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)
    • You must fill out Return Merchandise Authorization Form (RMA) prior to starting a return process. (Non-compatible item must be verified via video call while the product is installed in the car)
    • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

    In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund and return the package back to the customer.

    Nonreturnable Items:

    Final sale and nonreturnable items

    All Final Sale merchandise cannot be returned. Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.


    Shipping items:

    • In order to return your purchase, you must first contact us and obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
    • You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
    • You must ensure that the goods are properly packaged so that no damage occurs to the product while in transit.
    • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

    Contacting us

    If you have any questions about this Policy, please contact us.


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