e.g. Acura CL 2002 or NavRGB HA12

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Return Policy of NavTool

If you want to return an item, you can ship the item back to NavTool, for a full refund. For eligible NavTool products, you have up to 30 calendar days from the time you receive your item(s) to initiate a return.

Items ineligible for a return include:

  • Opened Products
  • NavTool Feature Activators (products that enable additional features in vehicles)
  • Electronic Software Downloads
  • Print Products
  • Software Up-to-Date Program Products (software upgrades)
  • NavTool Gift Cards
  • NavTool Gift Packaging (origami style gift box with ribbon and greeting card)
  • NavTool Dealer Connection Products (Membership and Technical Support)

* You may return software after rejecting the licensing terms, provided the software is not installed. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

How to Return

Ship your item to NavTool

To ship your return item(s) to NavTool, sign in to online Order Status with your NavTool User Name and password.

After you sign in, you will see the items on your most recent order. Locate the item you want to return and click the Return Items link. On the next page, select the item(s) you would like to return and click the Continue button.

Next, verify the return item(s) and the return address on your address label. Once you have verified your return details, click the Print Now button to print your address label and packing slip. Affix the address label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip.

Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email.

Return Policy

If you are not fully satisfied with your NavTool purchase, you can return your undamaged NavTool Product to the NavTool Online Store (1-877-NAVTOOL), within 30 calendar days from shipment for a full refund. If you return your NavTool Product within 30 calendar days from shipment, you will not be charged a restocking fee. Your NavTool Product must be returned in the original packaging, including any accessories, manuals, and documentation.



When to contact NavTool

If you do not have a NavTool User Name, or the item you've received is incorrect or damaged, contact NavTool Store Customer Service at 1-877-628-8665.

Technical problems with your new product

If you're having trouble with your new NavTool product, please visit online Product Support or contact NavTool Technical Support before attempting a return. If NavTool Technical Support cannot resolve your issue, contact NavTool Store Customer Service at 1-877-628-8665 for a return.


Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for the item, we initiate your refund immediately after you submit your cancel request.

The way your refund is processed depends on your original payment method:

  • Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • NavTool Gift Card payments will be refunded in the form of a new NavTool Gift Card within eight business days. Please allow up to five business days to receive your new NavTool Gift Card via United States Postal Service (USPS). If you are returning an item at a NavTool Store, you will receive a new NavTool Gift Card.
  • Cash payments will be refunded in the form of a check from NavTool, which will be mailed to your billing address within 14 calendar days of receipt of the returned package.

Return and refund status

If you shipped your return to NavTool, you can visit online Order Status to view your up-to-date return and refund information.

Exchange an item

Item exchanges are subject to product availability. Custom-configured NavTool Products may not be eligible for exchange.


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