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Refund policy:

Our policy is valid for a period of 14 calendar days from the date you receive the purchase. If you receive your order and are not satisfied for any reason you can return the product for a full or partial refund if you meet requirements below. If the period of 14 days has lapsed since you received the purchase, we can't, unfortunately, offer you a refund, only exchange or store/company credit. 

Refund requirements:

The following criteria must be met to qualify for a refund:

  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged
  • You must create Support Ticket on all used and open box items.
  • You must fill out Return Merchandise Authorization Form (RMA)

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund and return the package back to customer.

Returning Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: New York. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds for installed items will be subject to a 25% restocking fee.

Contacting us

If you have any questions about this Policy, please contact us.


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